Due to the digital nature of our products and services, we do not offer refunds under any circumstances. Once a purchase is completed and the product is delivered, it is considered final and non-refundable.

In specific, exceptional cases, and at our sole discretion, we may offer store credit instead of a refund. Store credit is issued in cases where we determine that the product is faulty or if we choose to accommodate a request for store credit for any other reason.

• Store credit can be used toward future purchases but is strictly non-transferable.
• Store credit is only offered under exceptional circumstances, and customers must contact our support team before attempting any chargeback or disputing the transaction.

Chargebacks are considered fraudulent and will be contested with the payment processor. If you initiate a chargeback through your bank or payment provider (including Stripe), we will contest it with all available evidence, including transaction logs, communications, and delivery proof.

If you initiate a chargeback without prior communication with our support team, we reserve the right to suspend your access to services and take legal action, as applicable.

To protect both parties, we keep comprehensive records of all transactions, including your IP address, device details, and communication history with our support team. These records will be used to resolve any chargeback disputes.

We strongly encourage you to reach out to our support team at support@hellware.cc before initiating a chargeback. We are committed to resolving issues quickly and fairly.

In the event that a chargeback is initiated, we will consider this an irreversible dispute, and no refund or credit will be issued. We make no exceptions to this policy.

If there is a dispute regarding the product or service you purchased, please reach out to us directly. We will attempt to resolve the issue in good faith, but all final decisions related to refunds or credits are at our sole discretion.

By purchasing any product or service from HELLWARE, you agree to the terms outlined in this Refund Policy. You acknowledge that no refunds will be issued, and you agree to contact our support team if you have any concerns or issues with your purchase before resorting to chargebacks or disputes.